Customer Service

Customer Support Centre

We believe an excellent online shopping experience starts with great customer service. Below are some handy answers to common questions, however feel free to contact us should you have any further enquiries in the Contact Us area.

Frequently Asked Questions

What is your Shipping & Returns Policy?
Please see our dedicated Shipping & Returns policy page here.

Are all items sold at Skeeters Online new?
Yes, all items sold on Skeeters Online are brand new in original manufacturers packaging unless otherwise stated.

Is your stock located in Australia?
Yes, all items sold on Skeeters Online are stocked and shipped from within Australia.

Do all products have warranty?
Yes, all products purchased at Skeeters Online come with a full Manufacturer Warranty. All of our items available for sale meet all required Australian Standards. The Tax Invoice is your proof of purchase for any warranty claim. Please see our Shipping & Returns page for more information.

What if I change my mind?
Please contact Customer Service if you have changed your mind after purchase, generally we do not refund orders where you have simply changed your mind about the product! Please see our Shipping & Returns page for more information.

What happens if I am not home to accept delivery?
A notice will be left in your letterbox or under your front door. Please see our Shipping & Returns page for more information.

What if I change my delivery address?
Please make sure your delivery address is correct at checkout.

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